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It’s no secret that the prospect of offering website maintenance services is stressful to many design agencies. Not only does it bring ongoing website additions, new plugin configurations, uptime monitoring, and emergency troubleshooting to the table, but it also requires a different mindset than standard web design work does. And the more websites your team manages, the more difficult it becomes. 

While input, feedback, and approvals are critical to any web design project, client involvement can easily spiral out of control when you’re working with high maintenance people. 

From client relationships and design projects to invoices, running a web design agency in 2021 involves a lot of moving parts. And managing all of those tasks is challenging without the right set of tools.

Not every client wants the same thing. Some are just interested in SEO and content management support, while others want to contract your agency for everything, including their brand identity, web design, web development, and social media strategy.

Designing a client’s website isn’t a one and done activity. Once the site officially goes live, ongoing maintenance work is required to keep it ranking and performing well.